Bonusfree believes gaming should be a source of enjoyment — not stress or anxiety. This page covers all our responsible gaming tools, warning signs to watch for, and ways to get help. You are not alone — bonusfree is always here for you.
These five tools are entirely in your hands — you can activate any of them at any time from your Account Settings
Set your own daily, weekly, or monthly deposit cap. Once a limit is set, it takes effect immediately. Increasing a limit requires a 24-hour waiting period, but reducing it is instant — that's bonusfree's policy.
Set It NowDecide in advance how long you'll play each day. Once that time is up, you'll receive an automatic alert and your session will end. This tool is especially useful if you often lose track of how long you've been playing.
Set a TimeTemporarily step away from bonusfree for anywhere between 24 hours and 30 days. During this period, you won't be able to log in or place bets. The cooling-off period cannot be cancelled once it has started.
Take a BreakChoose self-exclusion for a long-term break — from 6 months up to 5 years. During this period, your account will be completely inactive and bonusfree will not send you any marketing communications. This is a courageous step to take.
Exclude MeSee everything in one place — how much you've deposited each week or month, and how much you've won or lost. bonusfree's budget tracker keeps you informed and aware of your own gaming habits.
View StatementIf you'd like to talk about responsible gaming, bonusfree's dedicated support team is always here. Reach us via Live Chat or email — no judgment, just help.
Talk to SupportResponsible gaming doesn't mean playing less or having less fun. It means staying in control — sticking to your budget, being aware of your mood, and making conscious choices. bonusfree believes every player knows their own limits, and that helping players respect those limits is a platform's ethical responsibility.
Since online betting is still relatively new in Bangladesh, many people aren't fully aware of the risks involved. bonusfree wants to change that. Gaming addiction is a real issue — it's not a sign of weakness, but a health challenge that can be overcome with the right support.
Bonusfree's responsible gaming policy is built on three pillars: raising awareness, providing practical tools, and offering direct support when it's needed. Working together, these three elements help bonusfree players stay healthy and satisfied over the long term.
Many people believe they need to keep playing to win back what they've lost — and that belief is the most dangerous trap of all. bonusfree consistently reminds you: every round in gaming is independent, and past results have no effect on future outcomes. So resist the urge to chase your losses.
Using bonusfree's responsible gaming tools is straightforward. Log in to your account and head to the "Responsible Gaming" section under Settings — you'll find deposit limits, session time controls, cooling-off, and self-exclusion all in one place. Changes take effect with a single click, and any reductions or restrictions apply immediately.
As part of responsible gaming at bonusfree, every player's activity is monitored automatically. If someone appears to be spending significantly more time or money than usual, the bonusfree team may reach out directly — not to judge or alarm, but out of genuine care.
If a family member or someone close to you is concerned that someone may be gaming excessively, they are also welcome to contact bonusfree. We handle all such matters with complete confidentiality and can put additional protective measures in place on the relevant account.
Bonusfree never accepts accounts from minors. If there are underage individuals in your household, we strongly recommend enabling parental controls on your devices. Never share your account password with anyone.
The bottom line is this — asking for help is a sign of strength. Use bonusfree's responsible gaming tools, know your limits, and keep gaming where it belongs: as entertainment. We want you to play sustainably and healthily for the long run — that's worth far more than stopping abruptly after a big win.
Live Chat — 24/7
support@bonusfree.asia
Set up your protection in just a few steps
Log in to the bonusfree website or mobile app using your username and password.
Click on the profile icon, then select "Account Settings".
Go to the "Responsible Gaming" tab in Settings — you'll find all the tools in one place.
Choose what you need — deposit limit, session time, or cooling-off — set your value, and tap "Save".
Changes take effect immediately, and a confirmation is sent to you by email or SMS.
Limits and Effective Duration for Each Tool
| Tool Name | Limit Range | Time to Take Effect | Cancel / Change |
|---|---|---|---|
| Deposit Limit (Daily) | ৳200 – ৳50,000 | Instant | Decreases take effect immediately; increases take 24 hours |
| Deposit Limit (Weekly) | ৳1,000 – ৳2,00,000 | Instant | Decreases take effect immediately; increases require a 7-day waiting period |
| Session Time Limit | 30 minutes – 8 hours | Instant | Cancellable from the next session |
| Cooling-Off Period | 24 hours – 30 days | Instant | Cannot be cancelled before the period ends |
| Self-Exclusion | 6 months – 5 years | Instant | Cannot be cancelled before the period ends |
Please note: All protection tools are free and available at any time. bonusfree will never discourage or obstruct you from using them.
Ask yourself these questions — and answer honestly
If you answered yes to two or more of the questions above: Please reach out to bonusfree support. Type "Responsible Gaming Help" in Live Chat — our dedicated team will assist you confidentially.
Tips from bonusfree
Set a weekly budget for gaming before you start. Once that amount is gone, stop — whether you're up or down.
Decide how much time you'll spend playing each day before you start. Use a clock or a mobile alarm — bonusfree's session timer works great for this too.
Gaming is not a source of income — it's entertainment. Think of it like going to the cinema: it's a hobby, and spending a little on a hobby is perfectly normal.
Let someone at home know that you game. When they're aware, you stay accountable — and they can step in to help if things ever get difficult.
You might win tomorrow after losing today — but that's never guaranteed. Placing bigger bets to chase a loss is the biggest mistake you can make.
The four core pillars of bonusfree's responsible gaming framework
Deposit and time limits stop problems before they start. They're ideal for players who want to stay in control and game mindfully.
A cooling-off period gives you a chance to step back and clear your head. It helps you avoid making poor decisions in the heat of the moment.
Self-exclusion is for serious problems. During this period, bonusfree will not send you any promotions or offers.
Speak directly with our specialist support team. No judgment — just a genuine effort to find solutions together.
Answer three questions honestly — your results are for your eyes only
Answers to common questions about VIP benefits and withdrawals
Gaming at bonusfree means gaming safely. It's our responsibility to keep your experience enjoyable — backed by our protection tools, transparent policies, and 24/7 Bangla-language support.